Support

Help with installing, configuring or troubleshooting the Verso theme.

Before you write in

Most questions are answered in the documentation — installing the theme, the first-run checklist, every section setting, and connecting review / loyalty / email apps. The FAQ and Error handling sections cover the common ones.

Contact

Email [email protected].

Response time is normally 1–2 business days. Support covers the theme itself — setup help, configuration questions and bug fixes. It does not include custom development, third-party app issues, or changes to a store’s own code.

What to include

• Your store URL (and a preview link or staff/collaborator access if the theme isn’t published)
• The theme version (Theme settings → scroll down, or config/settings_schema.json → theme_version)
• What you expected to happen and what happened instead
• The page and section it affects, plus a screenshot or screen recording
• Device / browser if it’s a display issue

Common questions

The homepage sections show “choose a collection” or placeholder images

Open the Theme Editor and assign a collection / blog to each section. Placeholder images disappear once your products have real images.

My logo looks too big or too small

Theme settings → Logo → Logo width. Upload a light version too, for dark headers.

The mega menu panel isn’t showing

Header layout must be “Full width with mega menu”, and each Mega menu block’s Top-level menu item title must match a menu item exactly. See the docs.

Reviews / loyalty / newsletter widget isn’t appearing

Two steps: (1) install the app from the Shopify App Store; (2) select that provider in Theme settings → Reviews & ratings or App integrations. The theme renders the container; the app’s script fills it.

Add to cart / cart drawer isn’t working

Check for a conflicting app that also modifies the cart, and confirm the cart type in Theme settings → Cart. Send us a preview link if it persists.

Can I get a refund?

Refund terms follow the marketplace or invoice you purchased through. Reach out and we’ll help sort it out.

Updates

New versions are announced by email to buyers and listed in docs/CHANGELOG.md inside the theme download. To update, duplicate your live theme as a backup, upload the new version to an unpublished theme, re-apply your settings, then publish.